The IT Support Specialist will provide technical support for the animal management system for managing and tracking animal subjects. The system follows animal acquisition to disposition, maintains census, transfers, billing and reporting. The position will be responsible for routine allocations, training users, and providing support to end-users by researching and answering questions. This position will also serve as an active participant assisting in identifying, communicating and advocating for system advancements by collecting data from end users. The end-users of the system include Faculty, research staff, department staff, and fiscal officers across several departments as well as clients outside of Colorado State University. The position partners closely with Research Services in the Office of Vice President for Research to troubleshoot issues and communicate enhancements. The position requires solid interpersonal communication skills and the professional attributes to work collaboratively with a diverse group of technical and functional staff.
This position is a 12-month full-time appointment based in Fort Collins, CO and will report to the Business and Finance Manager. This position will work on-site at Colorado State University’s main campus with the ability to work a hybrid schedule upon successful completion of training and probationary period.

• Bachelor’s Degree
• Exceptional written and oral communication skills
• Demonstrated problem-solving skills and analytical skills
• Demonstrated performance in the concepts of teamwork collegiality and reliability
• Demonstrated knowledge with operating systems and software application functionality
• High-level commitment to excellent customer service