Come join the Quip Labs Family! We have been a proudly family-owned and operated business since our inception in 1981. This full-time staff position of Biosafety Account Manager bridges both account management (client service, repairs, equipment installations, and problem resolution) and sales (contacting and establishing business relationships). The BAM will be in contact daily with current and prospective customers, managing opportunity and up-selling current accounts. Individuals in this role will receive training in technical services, products, equipment, industry specific trends, and sales technique. In addition, the individual in this role may represent Quip Laboratories to local organizations.

Primary Responsibilities and Accountabilities:

• Territory includes: AALAS Region 3 (MD, DE, VA, DC), (a territory map with all assigned accounts will be given upon beginning employment).

Responsibilities include:

• Repair, service, and provide technical support at current and prospective client facilities.
• Generate and complete service and equipment inspection reports for clients.
• Establish relationships for upcoming sales among new contacts with current client organizations.
• Expand sales and contribute to the measurable growth of the company’s revenue, brand recognition, and positive reputation in the greater MD/DC/VA area
• Initiate and maintain contact with new prospective clients in targeted industry sectors within the defined territory.
• Identify sales opportunities with prospective clients.
• Maintain client satisfaction by using creativity and ingenuity to investigate complaints, identify resolutions, suggested enhanced operating techniques and recommend system improvements.
• Deliver and follow-up on leads, proposals, bids and offer of products and services to prospective, new and existing clients in a timely manner.
• Collaborate with team members to coordinate and support internal product and service experts as they present, propose, and provide products and services.
• Represent the company at conferences, conventions, exhibitions, and meetings of associations of current and prospective clients.
• Gather and report intelligence on customer and prospect interests and challenges, as well as activities and offerings of the company’s current competitors.
• Educate clients and prospective clients by giving effective presentations on Quip products and services.
• Assist with installations when necessary.
• Submit expense reports in a timely manner.

Our ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in successful use of our products. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face.

Position Requirements:

• Must gain understanding and knowledge of the company’s products and services through on-the-job training.
• Must have previous sales/account management experience along with basic mechanical knowledge.
• Must have a self-starting attitude and prove to work well with a team.
• Candidate must have ability to achieve, relate to clients, and gain a thorough knowledge of how the company’s products and services are superior to competitors for cleaning, disinfection and sanitation associated with the goals of biosafety.  

Required Qualifications:

• Previous account management experience (minimum 1 year)
• Sales experience (minimum 1 year)
• Experience in the science or research field (minimum 1 year)
• Mechanical aptitude, degree, or experience (preferred)
• Strong communication skills and well-accustomed to a client-facing role
• Willingness and ability to travel up to 90%
• Working knowledge of Microsoft Suite Programs (Word, Excel, Outlook, Teams, and Power Point).

Travel Requirements:

This position requires at least 90% travel within an assigned territory during the business week, which will include overnight stays.  This position requires travelling within an assigned multi-state territory.  Primary territory of travel is AALAS District 3; however, travel may be needed in any state in the continental US.

About Quip Laboratories, Inc.

Quip Laboratories focuses on helping our clients to achieve and maintain the highest levels of both biological safety and sanitary cleanliness in their critical operations. Our company offers clients an unsurpassed variety of proprietary products, equipment, monitoring, training and advisory services for achieving biosafety. Across the full spectrum of biosafety products from a single sanitation monitoring device, to novel chemical formulations and sophisticated storage, measured delivery and remote monitoring systems, Quip Laboratories is distinguished nationally and internationally by the spectrum of products we offer. We are committed to supplying our clients with products that are effective on the job and gentle on the environment. For more information about the characteristics of our eco-gentle products, please visit the “What is Eco-gentle?” page on our website www.quiplabs.com. We have unmatched professional & consultative services. We are experts in microbiology, facility hygiene and decontamination, chemistry management systems and sanitation monitoring work in tandem with our Product Specialists, Regional Biosafety Account Managers and Technical Service Speciali...sts to assist industry-leading clients in: 1. Achieving biosafety and maintaining facility and process sanitation 2. Reaching and exceeding government standards for employee, animal, product and environmental safety 3. Reducing operational costs and risks 4. Reducing your carbon footprint From advising on facility design and architecture, to assistance with developing comprehensive sanitation standard operating procedures (SSOPs), our clients rely on an ever-increasing expertise across the wide variety of operational areas and functions affected by biosafety procedures and preparedness. This is why, since 1985, leaders in the fields of Biomedical Research, Pharmaceutical Production, Companion Animal Care and Food Processing turn to Quip Laboratories. Quip’s 30,000 sq.ft. building in Wilmington, Delaware, is the headquarters for our Administrative, Research and Development, Quality Control, Production, Shipping, Customer Solutions, Sales and Marketing teams. Our regional offices, throughout the continental U.S., are staffed by Regional Biosafety Account Managers, Product Specialists and Technical Service Specialists.

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