We are seeking a Program Manager to join our Insourcing Solutions team, located in Bethesda, MD.

How will you have an impact?

This is the moment to use your talents and imagine those talents contributing to improving global health and peoples’ lives. In the PM role, you will utilize your management experience and talents as a leader to provide mentorship and operational direction to a diverse team dedicated to the NIH mission, specifically to infectious disease research at a large multi-species and multi-position program. You will grow and strengthen an existing animal facilities team through mentorship, open communication and QA utilizing industry standards for the care and use of animals in infectious disease research at the National Institute for Allergy and Infectious Disease. You will mentor and grow Deputy Mangers to form a cohesive management team that can offer support and leadership to Facility Managers and future leaders in the field. 

What you will do!

• Use existing SOPs and quality assurance standards to oversee the operations of the National Institutes of Health (NIH)/National Institute for Allergy and Infectious Disease (NIAID) contract, consisting of eight facilities in Maryland.
• Ensure that all contract deliverables are met; manage by walking around; assist Contract sections to prepare budgets for fiscal year allocations; assist in generating LOEs and Response Letters for the Government’s Request for Contract Modifications; interact with client representatives to resolve various inquiries; as well as participate in the development of projections for equipment, supplies, and personnel needed to effectively operate the research facilities.
• Assist facility managers and staff to establish specifications for recommendations for the selection and purchase of animal care related equipment; as well as review site specific standard operating procedures for the care of laboratory animals, and the operation of the facility.
• Assist in the review and analysis of operational needs and make recommendations to enhance the efficiency and effectiveness of animal care services.
• Act as corporate liaison to designated contract business clients to assess contract performance; supervise direct reports; conduct or participate in interviews of applicants for key personnel open positions; be actively involved in personnel investigations and outcomes; as well as coordinate personnel scheduling.
• Serve as temporary backfill for Deputy Program Managers during vacancies, and you will train and mentor members of the management team. There will be a need to conduct periodic meetings with subordinate staff to keep them informed of current and future projects, policies, and procedures; as well as assist in assessing training needs, including developing and delivering course content and materials for training, presenting training for staff and investigators, as well as continuing education of the animal care staff to achieve AALAS certification. In addition, investigate personnel problems and develop performance improvement plans, provide counseling to employees, and write employee performance evaluations.
• Periodically, you may be asked to review site quality assurance procedures for various functions within the facility as deemed necessary by the client.

Who are we looking for?

• A dynamic, well-rounded and experienced team builder skilled in personnel management, problem solving with the proven ability to integrate into a large, decentralized animal program.
• A candidate that possesses either a BS degree in Animal Sciences or Biological Sciences; or an MS, Ph. D, or DVM degree. Must have 10 years of experience working in a large multi-level animal program, of which 6 are a supervisory capacity. Experience in specialty areas, such as rodent and rabbit facilities management, NHP (Non-Human Primate) facilities management, barrier management, high containment, hazard containment, and animal facility data management are required. Must be LATG (Laboratory Animal Technologist) certified; preference given to CMAR certification.

Knowledge, skills, and abilities

• Proficient in contract and personnel management. 
• Demonstrated success in collaboration with others and demonstrating independent thought.
• Must be skilled in the mentoring and developing supervisory staff.
• Working knowledge and understanding of laboratory animal facilities operations and contract services business issues and trends.
• Superior customer service orientation with strong follow-up skills and attention to detail.
• Demonstrated strong business judgement, critical thinking, problem solving and effective decision-making skills.
• Ability to quickly identify areas of improvement and implement solutions with an interdisciplinary approach. 
• Experience in developing and leading large teams, managing people and animal research facilities and building rapport to influence messaging, acceptance and understanding.
• Process driven with the ability to execute functional processes while using appropriate change management approaches.

About Charles River Laboratories

Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market. At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. With over 20,000 employees within 100 facilities in 23 countries around the globe, we are strategically positioned to coordinate worldwide resour...ces and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. We have proudly supported the development of ~86% of the drugs approved by the FDA in 2021. Equal Employment Opportunity Charles River is deeply committed to providing equal employment opportunities for all qualified applicants and employees without regard to race, color, sex, religion, national origin, age, mental or physical disability, marital or family status, sexual orientation, gender identity or expression, ancestry, citizenship, military or veteran status, genetic information, pregnancy, childbirth or related medical conditions, or any other characteristic protected by federal, state or local laws. Accordingly, all employment decisions and personnel actions or programs shall be consistent with the principle of equal employment opportunity, including selection, promotion, transfer, demotion, layoff and termination, opportunities for training and advancement, rates of pay and other types of compensation, benefits, and other aspects of employment.

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